Our Reputation
Best Services
We have consistently provided the best possible service to our clients, as well as having done pro bono work for clients that could not afford us.
Best Teams
Our teams are thoroughly scrutinized so when we send them to your location, they know what they are doing. We also mandate a monthly class on any new ad upcoming technology and viruses.
Best Consulting
Our customers have consistently rated us as the best consulting firm in the industry. We are thorough and take our time with each project. we treat each client’s data as is it was out own data the needed to be retrieved.
Consulting Services
We provide a series of onsite consulting services with include from the simple home office to the full commercial office installation. Our consulting cost are modest, and if you deside to work with use, we will credit that amount towards your account.
Customer Support
Customer support, the most import part of any working company, is available 24/7 and if you do not get the results you expect, it will be escalated to the next tier for immeidate review and remedy.
Free Consultant
If you are just looking for information about our services, the consultation is always free and we do not push you in any direction. We will present the facts as we see them and let you decide who would be the best fit for your company. Again, it is about helping you find the perfect fit.
About Us
Tammy is a Results-driven Office Manager and Operations Administrator with extensive experience leading business operations, optimizing administrative functions, and supporting organizational growth within fast-paced, technology-driven environments. Adept at managing day-to-day office operations, streamlining workflows, and implementing process improvements that enhance efficiency, productivity, and service delivery. Proven ability to oversee cross-functional initiatives, including human resources administration, vendor management, budget oversight, facilities coordination, and executive support.
Recognized for building scalable operational infrastructures that support business objectives while fostering a collaborative and high-performing workplace culture. Skilled in managing employee relations, onboarding, compliance, performance management, and organizational development initiatives. Combines strategic thinking with hands-on execution to ensure seamless operations, effective resource allocation, and exceptional internal and external client service.
A trusted business partner with a strong background in operational leadership, project management, and continuous improvement, bringing the organizational agility, problem-solving capabilities, and leadership necessary to support growth and innovation in an IT-focused organization.
Meet Our Consultant
Ed Vega
DIO
- Responsible for Maintaining various equipment desktops, laptops, printers, and other peripherals.
- Diagnose and repair devices as well as configure them to the networks. Provide Phone Support and Onsite.
- Configuring PCs using software to upgrade and even cloning. Cable testing. Installing Netwok equipment.
- Configured new PCs for Customers. Get them on their Domain, Azure, InTune or local for each Customer.
- Install Customers software. Quickbooks, Office, Adobe, etc, Installed Printers, Scanners and IP phones.
- Work with Vendors able to get problems fixed for Clients.
- Identified and resolve technical issues using a variety of tools and diagnostic software.
- Responsible for Maintaining various equipment desktops, laptops, printers, and other peripherals.
- Diagnose and repair devices as well as configure them to the networks. Provide Phone Support and Onsite.
- Loading software and ordering parts for certain clients also configuring their peripherals.
- Identified and resolve technical issues using a variety of tools and diagnostic software.
- Repair and Service Dell customers desktop, laptops, tablet and other Dell products on-site.
- Diagnose and repair machines to resolved technical issues by Phone Support and On Site,
- Identified and solved technical issues with a variety of diagnostic tools.
- Responsible for maintaining Computer Equipment. Phone Support and Setup for Various Customers.
- Networks AS400, 3270, Airlines and PC, including imaging adding required software and cabling, Punch
- down blocks. Roll out new PC’s with Customer, Northwest Mutual, Hospitals, Airlines and Various
- Travel Agencies software. Installing WiFi Networks for Best Buy and AOL Customers. Networking Printers for
- customers., Installed software, Including Virus programs, MSOffice, Adobe, and any other specific programs
- needed Networking modified and repaired hardware and resolved technical issues.
- Trained New Hires for Field Technicians role plus maintaining and ordering parts for inventory.
- Out-Sourced to help clients with their Call volume, Training, Phone Support, Software, and Diagnostics.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
Glenn Matta
- Client Relationship Management
- Consultative Sales & Upselling
- Business Process Improvement
- Team Training & Development
- Cross-Functional Collaboration
- IT Infrastructure & Systems
- Project Management
- Customer Experience Optimization
- Windows, MacOS, Linux
- Microsoft Server & Group Policy
- Networking, VPNs, Ubiquiti
- QuickBooks Enterprise
- Remote Support Tools
- PowerShell, Python
- HTML, JavaScript, PHP
- Built and maintained a loyal client base through referrals and repeat business
- Identified opportunities to upsell infrastructure upgrades and security enhancements
- Delivered full lifecycle implementations including training and support
- Acted as a trusted advisor aligning IT solutions with business goals
- Rebuilt infrastructure and implemented scalable network solutions
- Introduced VPN systems and improved efficiency
- Designed and implemented IT systems across locations
- Standardized systems to support growth
- Deployed IT systems across 11 facilities
- Improved performance through upgrades
- Designed inventory and asset management systems
- Implemented VPN and remote access solutions
- Trained teams on software and systems
- Marist College – BA Business Administration
- Sullivan County Community College – AAS Computer Information Systems
- Hofstra University – CCNA Preparation
- Suffolk BOCES – Computer Repair Certification
- Distributed refurbished computers to individuals and organizations in need.
- Assisted the needy and destitute during my free time on weekends.
- Rescuing injured and infirmed dogs from the shelters and giving them a place to stay in their final years.
